Pixovec
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Support

Having trouble with your subscription, an invoice, or a tool? Pick a topic and write to us; we usually reply within one business day.

Write to us

You can cancel yourself at any time: go to Panel → Billing and click Manage subscription. Write to us if the button doesn't work for you.

Common problems and fixes

Most Pixovec tools run in your browser. If a tool won't open, gets stuck, or shows an error, the cause is usually the browser environment. Try these in order:

›Try a different browser

Use an up-to-date version of Chrome, Edge, or Firefox. Some AI tools can run slower in Safari. Updating your browser and reloading the page fixes a lot of problems.

›Not enough memory

Tools like subtitles, upscaling, and the magic eraser load a model into memory. Close other tabs and apps, and shrink very large images first. Phones and tablets have tighter memory limits, so these tools work better on a computer.

›Browser extensions

Ad blockers and privacy extensions can block model files or the checkout page from loading. Try the page in a private window (with extensions off), or disable the extension for pixovec.com.

›Antivirus software

Some antivirus web shields block or slow down large model downloads (.onnx, .wasm). Try adding pixovec.com to your trusted sites.

›Firewall or proxy

Firewalls and proxies on school or company networks can cut off large downloads. Try another network, for example your phone's hotspot.

›WebAssembly and WebGPU

The in-browser tools need WebAssembly (WASM) and speed up with WebGPU on devices that support it. If WebAssembly or hardware acceleration is turned off in your browser settings, turn it on. Very old devices may not support these technologies.

›A model download got stuck

AI tools download their model on first use and cache it in the browser. If the download was interrupted, reload the page; if that doesn't help, clear the site data for pixovec.com and try again.