Frequently asked questions

Can't find what you're looking for? Email destek@pixovec.com.

General

Does my image get uploaded to a server?: No. Vectorizing and background removal run entirely in your browser; your file never leaves your device. Only features like AI logo generation and upscale need server-side processing.
Which formats do you support?: Input: PNG, JPG, WebP, BMP. Output: SVG and PNG — you can copy the SVG code to your clipboard and paste it straight into Figma, Illustrator, or HTML.
Can I use the output commercially?: Yes. The vectors you produce are entirely yours — no license or attribution required.

Quality & settings

How do I get the best result?: For logos and illustrations, use a low color count plus a high speckle filter. For photos, keep the color count in the 20-32 range. For sketches/line art, try black & white mode.
What happens with large images?: For tracing, the longer edge is downscaled to 1000px (for speed). Since the output is a vector SVG, it's still infinitely scalable regardless.
My vectorized result looks blurry or pixelated — what should I do?: Usually the source image is low-resolution or heavily JPEG-compressed. Try again with the original, uncompressed PNG if you have it, and raise the speckle (detail) filter one notch.
The colors look different from the original — why?: If the color count is set low, nearby tones get merged. Raise the color count and compare in the preview; if there's still a difference, make sure the image's color profile is sRGB.
The output SVG has too many nodes/paths and the file is large: Lower the speckle filter and raise the path simplification level. For photographic images, bringing the color count down to 16-24 noticeably shrinks the file.

Troubleshooting

Hair or fur edges don't separate cleanly during background removal: Fine, complex detail (hair, fur, tulle) is the hardest case for automatic segmentation. Use an image shot against a flat, high-contrast background if you can; download the result as PNG and touch up edges by hand if needed.
My uploaded file gets rejected or errors out: Formats other than PNG, JPG, WebP or BMP, and very large files (several hundred MB+), get rejected. Convert the file to PNG/JPG and try again; if it still fails, refresh the browser tab.
The exported SVG looks broken in another program (Illustrator, Figma): First confirm the paths look right in the browser preview. Some cross-app differences are normal (e.g. viewBox scaling); when bringing it into Figma, pasting the SVG code directly is more consistent than importing it as a file.
Some files fail during batch processing while others succeed: Usually specific files have a format mismatch (e.g. a CMYK-profile JPG) or are corrupted/partially downloaded. Upload the failed ones individually and check the error message.
A credit was spent but the result didn't download, or I got an error: Email us at destek@pixovec.com with the time of the operation and which file it was, and we'll refund the credit to your account.
I paid but the credits haven't shown up in my account: Credits are added within a few seconds via webhook — refreshing the billing page is usually enough. If it takes longer than 5 minutes, contact us at destek@pixovec.com with your order number.
The browser slows down during batch processing: Loading a large number of big images at once can strain browser memory. Splitting the set into groups of 15-20 files and processing them separately is more stable.

Credits & payment

How much can I use for free?: A few previews a day without an account; signing up gives you 5 free credits. Tweaking settings and previewing are always free.
What does 1 credit get me?: One full export: a watermark-free SVG/PNG download, or a background removal.
Who processes payments?: All payments are securely handled by Lemon Squeezy. Your card details never touch our servers.
Do credits expire?: No, purchased credit packs never expire. On the Pro subscription, unused credits from a given month roll over to the next one.
Can I cancel my subscription anytime?: Yes — cancel with one click from the customer portal on the billing page; you keep access until the end of the current period.